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Questions, answered.
Shipping, returns, sizes and frames. If your question isn't here, write to us.
How long does delivery take?
Prints are made within 48 hours of your order, then travel 3 to 5 working days with standard shipping or 1 to 2 with express. You receive a tracking link as soon as the parcel leaves the lab.
How much is shipping?
Standard shipping is free from $75 and costs $6.90 below that. Express costs $14.90 whatever the amount.
Can I return a print?
Yes, within 30 days of delivery, as long as the print is undamaged and in its original packaging. Because every print is made to order, return postage is on you, unless the print was faulty.
What if my print arrives damaged?
Send us a photo of the damage within 14 days and we will reprint and reship it for free. You don't need to send anything back.
Which size should I choose?
A4 (21 × 29.7 cm) suits shelves and small walls, A3 (29.7 × 42 cm) works above a desk or in a hallway, and A2 (42 × 59.4 cm) holds its own above a sofa or a bed. The preview on each print's page grows with the size you pick.
What are the frames made of?
Solid oak or black-stained ash, 20 mm wide, with shatterproof acrylic glazing and a hanging kit. Framed prints arrive ready to hang.
Do you ship internationally?
We ship to North America, Europe and Australia from the partner lab closest to you. Outside the United States, local duties and taxes may apply.
How do I contact you?
Through the contact form, by email at [email protected] or by phone at (555) 123-4567, Monday to Friday from 9 AM to 6 PM.
Still have a question?
We answer every message within one working day.